Privacy Policy

1. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Vehicle Information: Make, model, year, VIN, mileage, condition details, photos of your vehicle
• Financial Information: Desired selling price, loan information (if applicable)
• Government-Issued ID: Driver’s license or state ID for identity verification
• Vehicle Documentation: Title, registration, maintenance records
• Communication Records: Records of our conversations, emails, and messages

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location information
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referring website information
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

• Vehicle Evaluation: Assessing your vehicle’s value and condition
• Transaction Processing: Facilitating the purchase of your vehicle
• Communication: Contacting you about your vehicle sale, scheduling appointments, and providing updates
• Legal Compliance: Meeting legal and regulatory requirements for vehicle purchases
• Business Operations: Processing payments, maintaining records, and improving our services
• Marketing: Sending promotional materials and updates (with your consent)
• Customer Support: Responding to inquiries and providing assistance

3. Information Sharing & Disclosure

We may share your information in the following circumstances:

Service Providers

We may share information with third-party service providers who assist us in:

• Payment processing
• Vehicle inspections and appraisals
• Title and registration services
• Marketing and advertising
• Website hosting and maintenance

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our terms of service

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity.

With Your Consent

We may share your information for other purposes with your explicit consent.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure data storage systems
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Vehicle transaction records may be retained for up to 7 years or as required by applicable laws.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your information to another service
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Request limitation on how we process your information

To exercise these rights, contact us at privacy@webuyusedcars.org.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and usage
• Improve user experience
• Deliver targeted advertising

You can control cookie settings through your browser, though this may affect website functionality. For full details, see our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover we have collected such information, we will delete it promptly.

10. State-Specific Privacy Rights

California Residents (CCPA/CPRA)

California residents have additional rights including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

Other State Laws

Residents of other states may have similar rights under applicable state privacy laws.

11. International Data Transfers

If you are located outside the United States, please note that your information may be transferred to and processed in the United States, where privacy laws may differ from your jurisdiction.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website